Privacy Policy

Welcome to CogniWave ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

• Personal Data: Personally identifiable information, such as your name, email address, and profile picture, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service.
• User-Generated Content: We collect the content, communications, and other information you provide when you use our Service, including when you sign up for an account, create or share content, and message or communicate with others. This can include information in or about the content you provide, such as the location of a photo or the date a file was created.
• Waitlist Information: If you sign up for our waitlist, we collect your email address and any feature requests you submit.
• Payment and Subscription Data: We use a third-party payment processor (e.g., Lemon Squeezy) to handle payments. We store information about your subscription plan, payment status, and transaction history. We do not store your credit card details.
• Usage Data: We automatically collect information about how you use the Service, such as your access times, pages viewed, and the routes you take through the application. We also track your usage of service credits.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Process your payments and subscriptions.
• Email you regarding your account or order.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Notify you of updates to the Service.
• Provide and deliver the products and services you request.
• Respond to your comments, questions, and provide customer service.

3. Disclosure of Your Information

We do not share your personal information with third parties except as described in this Privacy Policy. We may share information we have collected about you in certain situations:

• With Your Consent: We may share your information with your consent or at your direction.
• Third-Party Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These include our hosting provider (Vercel) and database/auth provider (Supabase).
• Payment Processors: We share payment data with our payment processor to the extent necessary to process your payments, and to handle payment-related issues.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights

You have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request that we correct any inaccurate personal information.
• The right to request that we delete your personal information.

To exercise these rights, please contact us at the contact information below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: support@cogniwave.in